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Store Policy

Customer Care

At SolRay, we are committed to crafting exceptional far infrared emissive jewelry that is as beautiful as it is beneficial. Each piece is handcrafted with meticulous attention to detail, resulting in a unique and exquisite accessory designed to complement your wellness journey. Here is what you need to know about our products and our commitment to your satisfaction:

  1. Health Benefits:

    • Our far infrared emissive jewelry is designed with your well-being in mind. While each piece is intended to offer real health benefits, it is important to use these products responsibly and in accordance with any provided instructions.

    • The health benefits of SolRay far infrared technology remain largely consistent for up to two years, experiencing only a 5-10% decrease in emissivity. However, after two years, the effectiveness diminishes significantly. We recommend utilizing our recharging service at this time to restore its potency

  2. Unique Craftsmanship:

    • Every piece of jewelry we create is handcrafted, making each item unique. As such, you may notice slight variations in design, color, or size, which are a testament to the artisan nature of our products.

  3. Responsible Use:

    • While our jewelry is designed for safe use by adults, it should never be placed on or within reach of infants or young children due to the risk of choking. Additionally, our jewelry is not intended to replace any medical treatments or advice. Always consult with a healthcare professional before making significant changes to your health regimen.

  4. Misuse Disclaimer:

    • SolRay is not responsible for any harm, injury, or adverse effects resulting from misusing our jewelry. This includes but is not limited to, placing the jewelry in the mouth, giving it to a young child, or using it in any manner contrary to its intended purpose.

    • Using our items in a microwave constitutes misuse and voids the effectiveness of the SolRay technology.

    • Please note that our items are susceptible to damage with rough handling and are not waterproof, with certain beads prone to tarnishing. We are not liable for damages resulting from misuse. For items purchased from us, we provide a repair service at an additional cost.

  5. Customer Service:

    • Your satisfaction is our priority. If you have any questions, concerns, or issues with your purchase, please get in touch with our customer service team at sales.solray@gmail.com or 267-907-8348.

  6. Feedback and Reviews:

    • We love hearing from our customers. Your feedback helps us continuously improve our products and service. Please consider leaving a review on our website or getting in touch to share your experience with us.

Please enjoy your unique, handcrafted far infrared emissive jewelry responsibly and reap the benefits it is designed to offer while treating it with the care and respect it deserves.

Privacy & Safety

Last Updated: August 18, 2023

At SolRay Biophysics, we are committed to protecting your privacy and ensuring the security of the information you submit to us. This Privacy and Safety Policy outlines the types of information we collect through our website hosted by Wix, and how we use and protect that information.

Information We Collect

Personal Information:
When you make a purchase from SolRay, Wix handles all payment collections and processing. During this process, you may be required to provide certain personal information, including but not limited to your name, address, telephone number, email address, and credit card information. This information is used solely to process your order and is stored securely through Wix’s data storage.

Non-Personal Information:
We, along with Wix, may also collect non-personal data, such as browser type, pages visited, and the duration of your visit to our website. This data is collected for statistical purposes and helps us to improve the user experience on our website.

How We Use Your Information

Order Processing:
Your personal information is used solely for the purpose of processing and fulfilling your order, and is managed through Wix's secure servers.

Communication:
We may use your contact information to communicate with you about your order, respond to your inquiries, or inform you about promotions, updates, or special offers that we believe may interest you, as permitted by law.

Improvement of Services:
Non-personal data collected is used to analyze the performance of our website and improve the overall user experience.

Data Protection

We take reasonable measures to protect your personal information. Our website is hosted on the Wix platform. Wix provides us with an online platform that allows us to sell our products to you. Your data may be stored through Wix’s data storage, databases, and general Wix applications. They store your data on secure servers behind a firewall.

Cookies

Our website is hosted by Wix, which uses cookies to help us understand how our site is being used and to improve your browsing experience. Cookies are small pieces of data stored on your browser by websites you visit, which can be used to personalize content and remember you when you return to a site. You can control and manage cookies through your browser settings.

Third-Party Services

We may use third-party services, such as Google Analytics, to monitor and analyze the use of our website. These services may use cookies and other tracking technologies to collect data, but this data does not include personally identifiable information.

Your Rights

You have the right to access, correct, or delete your personal information. To initiate this process, please contact us at [Customer Service Email] or [Customer Service Phone Number].

Changes to This Policy

We reserve the right to modify this Privacy and Safety Policy at any time, so please review it frequently. Any changes made to this policy will be updated on our website.

Wholesale Inquires

Wholesale Policies and Requirements:

  1. Minimum Order Quantity:

    To maintain a wholesale partnership with SolRay, you must meet a minimum order of $100 per order.

  2. Pricing:

    Approved wholesalers will receive our products at a discounted rate, which will be detailed in the wholesale price list provided upon approval. We offer bulk product pricing based on order quantity and distributor pricing. 

  3. Payment Terms:

    All wholesale orders must be prepaid.

  4. Shipping and Handling:

    Shipping and handling costs will be the responsibility of the wholesaler. We will provide a shipping estimate at the time of order placement.

  5. Returns and Exchanges:

    We accept returns on defective or damaged merchandise within 30 days of receipt. Please report any issues within this time frame.

  6. Resale Only:

    Products purchased through our wholesale program are intended for resale only. 

Contact Us:

For further inquiries or if you need assistance with the application process, please feel free to reach out to our Wholesale Department at:

We are excited about the potential to partner with you and look forward to receiving your application!

Payment Methods

Payment Methods

Credit / Debit Cards
PAYPAL

Offline Payments

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